Customer Service Representative

Hyper Microsystems Inc is seeking an enthusiastic person with excellent communication and computer skills to join our great team as a Customer Service Representative. Experience in Customer Service field and data entry experience are required. Proficiency with Outlook, Word and Excel are required. Knowledge of computer hardware and consumer electronics is preferred.

Major Responsibilities Include:

Responding to customer inquiries via phone, fax, email, eBay message center and Zendesk on-line help desk.

Issuing RMA numbers, return shipping labels and instructions in accordance with company policies

Serving as company's primary liaison with customers

Communicating with technical support personnel regarding special requests or customer issues

Continually building knowledge of products and services

Working on special projects efficiently and timely, as assigned

Assisting third party customers with warranty support and repair arrangements

Assisting Sales Representatives with order entry and issues (out of stock/backorder)

Assisting other areas of the office (Reception, Billing Processing, Accounting) as needed

Requirements:

Proficiency with MS Word, MS Excel, and MS Outlook is a must.

Willingness and ability to learn new software (ZenDesk, eBay messages, EVEREST, other CRM and productivity software as needed)

Excellent communication skills; both verbal and written

Outstanding customer service skills, including the ability to resolve problems

Able to work in a fast paced office environment

Must be a self starter and have the ability to multi-task and follow up consistently

Ability to communicate positively and effectively to both customers and fellow employees

If you qualify, please send your resume to [email protected], be sure to include the job title in the subject.